Refund policy

Please read through our shipping and returns policy 

Shipping Policy

We aim to process all orders within 3-5 business days of purchase. Delivery typically takes a further 4–8 business days depending on your location. We use a courier network that selects the best available carrier for your delivery, rather than a single fixed courier.

Once your order ships, you'll receive an email with tracking information. You can also check your order status by visiting our Track My Order page.

We aren't responsible for delays caused by the courier, customs for overseas orders, or events outside our control.

Refund Policy

Change of mind
You can return your item within 30 days of delivery. To qualify, the item must be unused, in new condition, and in its original packaging without damage. Return shipping is paid for by you. Once we receive and inspect your return, and it meets these conditions, your refund will be processed to your original payment method. Returns are inspected and refunds processed once every two weeks.

How to start a return
Fill out the form on our Return Request page here with your order number and all details requested, including your tracking number. 

Faulty, damaged, or wrong item
If your item arrives faulty, damaged, or isn't what you ordered, please contact us at hello@theverdehaus.com